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Active Directory LDAP Service (ASP)

Search and dial from Corporate Active Directory. Manaint Local Directory support even for multiple CME sites using a single module.

Benefit: centralize all directories into a single one.

Alarm Call

Set your own alarm call from any extension. IVR based, so can be used with analog phones also.

Application: Hotels, appointments.

B-ACD/AA Enhancements

Modified B-ACD/AA with support for Time of Day routing (office open/close hours, fixed and mobile holidays), return to menu on busy or no answer extension, ISDN overlap receiving, sending CFB/CFNA calls to the script, selectable live or file-based MoH,  display hunt-groups names, dual-language support.

Benefit: save $$$ eliminating the need for Cisco Unity Express.

Broadcast

Allow parallel calls to any destination, pots or voip.

Application: easy reachability of of multiple destinations

Call lenght limitation *

Allow system administrator to set duration limits for certains calls from selected phones.

(CME Only). IP Phone service to edit call-forward settings (All, Busy, No answer) for any extension. Support DN templates. Runs on router, no external server needed.

Camp-on

Give callers an option to wait for busy extension (personal queues).

Application: administrative person getting many calls.

Campaign dialer (TCL/PHP)

Enables a Cisco CME or CM system to be used to automatically place outgoing calls toward numbers configured in an user-provided list. Click link for more details.

*** Not included in Scripts Suite

Conference front-end *
 

Set an access password and other options for external callers on your conferences.

Benefit: save on purchasing Cisco Meeting Express and the necessary server.

Consolite (PHP)

Get a visual snapshot of all extensions state on any PC.

Application: phone operator can look-up extension status before transferring call. See screen.

DISA (Direct Inward System Access)

Allow access to your UC system from outside, to place calls as internal extension.

Application: Centralize and control telephone bills for mobile employees.

Disconnect

Simple script that plays a prompt and disconnects caller.

Application: screen anonymous or unwanted calls with a message. Or provide graceful disconnection for wrong numbers.

Hunter

Advanced hunt group implementation requiring positive confirmation by the answering person before connecting the call, this allows to hunt over external destinations that are reached with Voice Mail.

Application: Ensure 24/7 sure reachability using a single number.

Number to Name

Associate display names to calling numbers for incoming calls. Names can be kept on text file or web server. Also allows ANI*DNIS format for T1 CAS circuits, and routing based on calling number expression.

Benefit: improves customer service by recognize caller by name from unlimited length lists. Save on leasing PRI where more expensive than T1 CAS.

Number lookup for "Cellular Caller"

In North America, most telcos do provide calling name service. However, calls from cellular phones come in with a string like "Cellular Caller" or similar. Since a name is already present, that prevents CME's functionality to associate a name configured as "directory entry". With this script,  you can define which of these strings are removed, to allow native CME number lookup. 

Benefit: Display a name for known cellular phones numbers.

Outbound Calling Name *
 

In Canada, ISDN PRI users are allowed to send out any calling name they want, and telco will not provide a default name ever. The undesired consequence, is that external called parties will see the names associated to the calling extension, instead of a generic company name.

Benefit: allows to overwrite the calling name on the basis on the extension number, or group of extensions. 

Recorder

Record and listen voice prompts in the proper .au format used by Cisco.

Benefit: Save time and gain convenience by recording voice prompts from any phone.

Selective ringback tone

Allow to treat calls to busy extensions differently for internal/external callers, providing differentiated ring-back or call waiting message confirmation to caller.

Application: managers want to hear positive confirmation their call waiting is being announced. Optionally, external callers will to not get this, to maintain called status privacy.

Speed-dial with pause

Call automated IVR systems and the script will dial long numbers and pauses as required.

Benefit: save $$$ by using a long distance calling card.

Safe 911
 

Give callers an option to cancel accidentally placed emergency calls. Also generate syslog  to inform the system administrator.

Benefit: Avoid hefty fines by Law Enforcement for undue calls.

Universal AA (CUE)

Advanced .aef script that supports the most commonly used Auto Attendant operation modes using simple configuration parameters. For example, it is possible to directly configure complex actions (including dial-by-extension, dial by name, announcements) for any key selection. It also supports time and day based operation, and more.

Benefit: eliminate time consuming script editing and debugging everytime a change is requested.